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Our Practice & Covid-19

Dear Families and Friends,

I am sure that by now we are all well aware of COVID -19 pandemic. I am sure that we all agree that the safety of our patients, families, children, staff, and community is of paramount importance. We all want to have a positive role in preventing the spread of the virus.

I would like to assure all patients that we maintain a very high infection control protocol standard. I would also like to assure you that none of our team have any symptoms (nor tested positive for the virus at this time). In order to get ahead of this pandemic and to comply with Alberta Dental Association and Alberta Minister of Health, we are limiting our services to true dental emergencies only.

At this time front desk staff will be available to answer your questions and book dental emergencies only. We are still here to support all of our patients and families. We will continue to monitor the situation and take lead from the governing bodies and health agencies. We will be posting updates on our Facebook page as to when it is safe to reopen the clinic to full capacity.

Emergency dental treatment may include treatment of oral-facial trauma, significant infection, prolonged bleeding or pain which cannot be managed by over-the-counter medications. These visits will be by appointment only. Emergency hours will be from 12 pm to 3 pm from Monday to Thursday. Please make sure you call ahead of time and book your emergency appointment. We will do our best to get you out of pain and discomfort. We are limited in procedures that can be done due to the pandemic situation.

Pre-screening of patients by phone will be completed before booking any appointments. Patients will also be screened upon arrival at the clinic. This is a normal procedure that we follow with our staff to make sure everyone is safe and to prevent the spread of COVID-19.

We will be performing a thorough pre-treatment risk assessment that includes risk to the patient, to the oral health care provider and to the greater community before any treatment is undertaken. Dentists in Alberta have a duty to prevent exposure to an infection from COVID-19. If risks are identified that cannot be immediately or succinctly mitigated, the determined care must be postponed or referred to an appropriate provider. If a patient is symptomatic we will have to refer to a Hospital or appropriate facility that is equipped to deal with the situation.

On behalf of the Toothville Family Dentistry Team, I would like to thank all of you for your ongoing support and trust and we can not wait to see you again.

Warm regards,

Dr. Mohamed EL Gamal and Team

Toothville Family Dentistry | (587) 755-6688