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Toothville Family Dentistry
Appointment & Office Policies

Appointment &
Office Policies

At Toothville Family Dentistry, we are committed to ensuring that your dental appointment is as pleasant and predictable as possible. As such, we like to give you an overview of our office policies and procedures. Feel free to call us at (587) 755-6688 if you have any questions.

Your NW Calgary Choice for all your Dental Needs!

Appointment Policies

  • As a courtesy, we send out hygiene reminder cards or emails to you 3-4 weeks before your booked appointment
  • We make confirmation calls or send out confirmation emails 2-5 days before all appointments. Although we make every effort to contact you before any appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office.
  • Due to high demand for prime appointment times, we ask for a minimum 24 hours notice should you need to reschedule or cancel your appointment.
  • Because we value your time, we do not double book our clients. As such, your appointment is valuable time that the doctor has reserved specifically for you.

Insurance Coverage Policies

  • Due to the Canadian Personal Privacy Act (see our privacy policy), we are unable to access any specific information from your dental insurance company regarding your dental plan.
  • It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations.
  • We extend the option of direct billing (also called assignment) for your convenience. However, you must have a valid credit card, and your insurance company must accept this service.
  • Please be advised that we do not accept direct billing for Orthodontic procedures; therefore, we do require payment the day of service (unless other payment arrangements have been made with our administrative team).

Dental Health &
Safety Policies

Your Safety is our Top Concern!

At Toothville Family Dentistry, we are committed to your health and safety at all times. We take our sterilization and infection control procedures very seriously, to ensure that your dental health and safety are protected at all times. In light of the current COVID-19 outbreak, we understand that many of our patients have questions about our safety practices. Please know that we are taking all precautions to ensure the safety of our staff and patients, and we follow a very strict sterilization and infection control procedure in our office.

Our Health and Safety Measures

  • Clean Clinic & Equipment
  • AHS Screening of all patients & staff prior to entering the clinic
  • Touchless temperature recording of all patients and staff
  • Constant hand sanitizing of all patients and staff, with hand sanitizer positioned throughout the clinic
  • Enhanced air purification system
  • Enhanced and frequent disinfection of all contact surfaces with an electrostatic spray disinfection system
  • All patients, accompanying adults, and team members wear masks at all times when inside the practice. We are happy to provide you with one if you don’t have your own.
  • Enhanced Complete Personal Protective (PPE) that follows recommended guidelines from Alberta Health Services and the Alberta Dental Association and College, including respirators, face-shields, long sleeve gowns and head covers for all clinical team members
  • Reduced waiting room chairs
  • Social distancing in clinic
  • Providing teledentistry services for follow-up lab reports or communication that can be done online or through video education
  • Online paperwork that we require from all new patients, that can be filled out beforehand (which are mobile and easy)

Please be assured that our health and safety plan is thorough, and put in place with your health and safety in mind. It will continue to evolve as we continue to learn how to best manage protocol, and this section will be updated regularly and accordingly. Please feel free to contact us at any time if you have any questions regarding your health and safety, or any of our health and safety procedures.

If you have any questions about any of these policies, please do not hesitate to call us at (587) 755-6688, or email us at

We look forward to hearing from you soon.
Call Toothville Family Dentistry at (587) 755-6688 to set up an appointment today!